Thursday, August 10, 2006

Cape Sailplanes and Vladimir save the day.

This is story detailing service excellence well above and beyond the norm.

Shortly after arriving in Slovakia, I experienced a strange radio failure with my number one Supra. This resulted in a heavy crash into a hops field next to the site. Most of the Supra survived, except the center section that was almost completely destroyed.

Frantic SMS's where sent to Craig and Michelle who where still in South Africa. Craig in turn contacted Mark Williams at Cape Sailplanes who in turn contacted Vladimir in the Ukraine. Vladimir almost immediately started laying up a new stiffer carbon center panel which was delivered to me personally three days later.

The plane was test flown the evening after the opening ceremony and performed perfectly for the entire event.

Many thanks for the excellent support and service.

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